Product Care
Our entire collection of handcrafted jewellery and accessories is meant to make a statement and radiate luxury. To preserve their quality and extend their lives, proper care is essential. Please comply to the following precautions:
- Permanent and irreversible wear and tear can be brought on by atmospheric factors such as salt and humidity. When at all possible, keep your accessories and jewellery out of the direct sunlight.
- To prevent damage, keep your hands away from rain, heat, oil, grease (including makeup), alcohol (such as solvents and perfumes), and other abrasive products.
- To keep everything clean, give each item a gentle cloth wipe. Use a mild soap solution for a more thorough cleaning, and make sure the item is thoroughly dry before storage.
- When not in use, store your jewellery and accessories in the original packaging to maintain their quality. This aids in protecting them from deterioration-causing dust and other environmental elements.
You can keep your jewellery and accessories in perfect condition and preserve their luxurious, attention-grabbing appeal for many years to come by following to these care instructions.
Exchange Return and Refund Policy
The conditions listed below are an essential aspect of Our Terms & Conditions, which you can view here.
You acknowledge that these conditions for returns and exchanges are only applicable to direct sales between Us and You; sales made by third parties are not covered by these terms.
All purchases made from Us through the Site, social media, WhatsApp, or any other online communication channel via Our customer service representatives or in-store are subject to these conditions.
Before Exchnage :
- Customers have 2 business days after delivery and acceptance to contact us via email or our support staff if they would like an exchange. on (Email: teraahbyyou@gmail.com, Phone: +91 90235 12353)
- Customers will need to send the products back to our warehouse at the specified address after receiving confirmation of their exchange.
After Exchnage :
- After Quality Control receives and approves the return order in our warehouse, the exchange procedure starts.
- You have the option to select a different replacement or swap the product.
The exchange process takes two to three working days once the product is received and approved by quality control in our warehouse.
- When the original product is returned, the exchange product of your choice will be shipped via courier. The customer will be informed of the payment settlement.
Before Return :
- Customers have 2 business days after delivery and acceptance to contact us via email or our support staff if they would like return the product on (Email: teraahbyyou@gmail.com, Phone: +91 90235 12353)
- Customers will need to send the product back to our warehouse at the specified address by courier after return confirmation.
- The product must be shipped by the customer from the warehouse where the order was received to the specified location.
After Return :
- After Quality Control receives and approves the return order in our warehouse, the return procedure starts.
- Refunds are not given for returned products; instead, the order value is refunded to your Teraah User account in the form of points that can be used towards future purchases.
- After Quality Control receives and approves the return order in our warehouse, the exchange procedure starts.
- You have the option to select a different replacement or swap the product. The exchange process takes two to three working days once the product is received and approved by quality control in our warehouse.
- When the original product is returned, the exchange product of your choice will be shipped via courier. The customer will be informed of the payment settlement.
Before Return :
- Customers have 2 business days after delivery and acceptance to contact us via email or our support staff if they would like return the product on (Email: teraahbyyou@gmail.com, Phone: +91 90235 12353)
- Customers will need to send the product back to our warehouse at the specified address by courier after return confirmation.
- The product must be shipped by the customer from the warehouse where the order was received to the specified location.
After Return :
- After Quality Control receives and approves the return order in our warehouse, the return procedure starts.
- Refunds are not given for returned products; instead, the order value is refunded to your Teraah User account in the form of points that can be used towards future purchases.
- After Quality Control receives and approves the return order in our warehouse, the return procedure starts.
- Refunds are not given for returned products; instead, the order value is refunded to your Teraah User account in the form of points that can be used towards future purchases.
Conditions
The product may only be returned in exchange for another product of equal value, a credit note, or shop credit.
You can return your product to the warehouse address you provided with your original purchase if you would like to exchange it for a different product, and then place a second order for the replacement item or products using your credit note or store credit.
The product that is being returned must be UNUSED and have all tags still on it. Only unused items with their original tags attached will be eligible for credit towards your purchases.
We at TERAAH have worked hard to ensure that the colours and images of our products that are displayed on the website are as accurate as possible.
Howeever, we cannot, guarantee that the colour you see on your monitor will be exactly correct because computer monitors differ.
